The Cheeky Case Promise

At Cheeky Case, we'll always make things right when the mistake is ours.

We're a small, design-driven brand passionate about creating premium phone cases that combine style, protection, and quality. Every order is carefully crafted, quality-checked, and shipped with attention to detail. We're not a large corporation with endless resources—we're a team that genuinely cares about every product we send and every customer we serve.

If we make a mistake—such as sending the wrong product, your order arrives damaged during transit, or there's a genuine manufacturing defect—we'll fix it at no extra cost. We'll replace the product, send the correct item, or provide store credit so you can choose something you'll love. No unnecessary hassle.

What we can't sustainably offer is a refund to the original payment method when the product is exactly as ordered and free from defects. Since every Cheeky Case product is made and prepared specifically for your order, costs like payment gateway fees, shipping, reverse logistics, and packaging cannot be recovered once an order is fulfilled. Refunding non-defective products means absorbing costs that directly impact our ability to create new designs, maintain premium quality, and keep our prices fair for everyone.

We believe trust goes both ways. That's why we ask you to give us the opportunity to resolve any genuine issue before requesting a return. Our goal is simple: to make sure every Cheeky Case customer has a product they're proud to carry.

Thank you for supporting an independent brand that puts quality, creativity, and customer satisfaction first.

Valid Reasons for Exchange or Store Credit

We accept requests strictly for the following reasons, within the time windows shown above:

• Product received is damaged or defective (print issue, broken material, manufacturing fault) — must be reported within 24 hours of delivery
• Wrong product or device model delivered due to an error on our part — must be reported within 3 days of delivery
• Product is missing from the package — must be reported within 24 hours of delivery

---

Not Eligible for Return, Exchange, or Refund

The following situations are not covered under any circumstance:

• Change of mind or "not satisfied" — our product images, materials, and descriptions are shown clearly on the product page. What you see is exactly what you receive.
• "Doesn't justify the price" — our pricing reflects design, quality materials, and made-on-demand craftsmanship. Subjective value opinion is not a valid return reason.
• Customer ordered the wrong device model or wrong product — eligible for exchange only, subject to stock availability. If the product is sold out, store credit will be issued. Refund will not be provided.
• Products priced at ₹599/- or below — eligible for exchange only. Reverse shipping charges will be borne by the customer.
• Orders placed during any sale, BUY1 GET1, or promotional offer
• Products that have been used, opened from packaging, or show signs of wear
• Products purchased using store credits or received as part of a prior replacement
• Damaged, broken, or missing items reported after 24 hours of delivery
• Wrong product claims raised after 3 days of delivery
• Claims submitted without unboxing video and clear photo proof — no exceptions. We strongly recommend recording your unboxing for every Peeperly order